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Customer Relationship Manangement, growth and excellence for your organisation
CRM for Manufacturing Workshop
Coventry, April 27th 2010
The adoption of CRM (Customer Relationship Management) in the manufacturing sector has tended to lag behind that in other sectors such as services or retail, however manufacturing is ideally suited to the potential CRM brings. During this workshop we will demonstrate both ACT! and Sage CRM as they might be used in a manufacturing environment, we'll also hold a round table discussion with you we'll answer your questions and queries and discuss important issues including
- What's needed for a successful CRM implementation
- How can you get the most from your CRM
- How can you encourage employees to use a CRM system
- When should you NOT implement a CRM System
Agenda
09.15: Registration and Refreshment
09.30: Demonstration ACT!
10.15: Demonstration Sage CRM
11.00 Refreshments and round table discussion
