Sage CRM
Sage CRM is an Internet-based CRM solution designed to bring the real benefits of CRM to your organisation. It’s designed to be easy to use and deploy, affordable and packed with useful features. Sage CRM gives you flexible control over the Sales, Marketing and Customer Service systems in your business, and links them all together to provide seamless interaction with your customers. Its clean, intuitive design provides fast access to all the information your users need, including in-depth reports on sales, marketing and customer care performance. And all this is available from right in the browser window, meaning Sage CRM can be easily deployed across your whole business, and users can access vital data from wherever they are, including on mobile devices. Sage CRM can also be deployed as part of the Sage 200 ERP package.
What is CRM software?
CRM stands for Customer Relationship Management. CRM software is designed to make your customer-facing teams more efficient and effective by giving them a complete view of all your interactions with your customers. It also has powerful reporting facilies to give managers the ability to plan strategies effectively and to check on their implementation. Find out more about CRM…
Why Choose Sage CRM?
Sage CRM is an award-winning browser-based CRM solution that gives you superior flexibility and performance, a robust architecture, and the flexibilty of browser access. It brings all your customer information into one place, and gives your sales, marketing and customer support teams the tools they need to give your customers a great experience. More reasons to choose Sage CRM…
See how Sage CRM can deliver benefits across your business:
Sales
Sage CRM enables salespeople to spend more of their time doing what they do best, reducing the time spent on administrative tasks and helping them to invest their resources more effectively.
Sage CRM stores and makes sense of all sales information, from leads and pipeline to appointments and contact history for all customers. This information is stored, tracked and reported on in ways that make it easy to make quick decisions. The interactive dashboard gives users intant access to all the up-to-date information they need. With Sales Force Automation, real-time sales pipeline analysis is available for effective management, and the sales process can be fully customised and automated, to ensure no opportunities fall through the cracks.
Marketing
Sage CRM makes marketing easier by helping to send the right message to the right person at the right time, and by measuring the impact of marketing campaigns.
With Sage CRM, marketing campaigns can be organised in a more coordinated way, with individual activities linked together into waves. Marketing can be highly focused, with the ability to target prospects based on responses to previous campaigns. Sage CRM also enables generated leads to be tracked efficiently, with automated workflows which can assign follow-up to ensure as many leads as possible are converted. Sage CRM integrates perfectly with Sage E-marketing, which provides powerful E-marketing tools, with open, click-through and bounce reports, and the ability to track leads right through to sales closure.
Customer Service
Sage CRM helps you to manage and resolve cusomer queries quickly and efficiently, and ensure a consistant service is deliver to all customers.
Maintaining high levels of customer service and keeping customers satisfied is a challenge for any business. Sage CRM gives customer service teams the tools they need to solve issues quickly and effectively. It gives team members access to full service history for any customer, as well as providing a knowledge base of queries or issues, which can provide quicker solutions. The web self-service module can then allow an online automatic help centre to be set up to deal with common issues quickly and conveniently, all fully integrated with the company website. Sage CRM's powerful reporting tools are also available to provide in-depth measures of how customer service is performing.
See more about how Sage CRM can benefit customer service teams…