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Customer Relationship Manangement, growth and excellence for your organisation
White Papers
We have compiled a selection of whitepapers from leading industry experts that we hope you will find useful in helping you to make decisions about your business software.
CRM in Manufacturing
The adoption of CRM (Customer Relationship Management) in the manufacturing sector has tended to lag behind that in other sectors such as services or retail. This whitepaper examines the competitive advantages manufacturers will gain by the adoption of CRM both as a philosophy and a technology. We will focus on how CRM helps manufacturers put their customers at the heart of their operations and supports their aims for continuous improvement.
CRM and Your Business
A Jargon Free Guide to How CRM Can Help Your Business
CRM, Customer Relationship Management, and more particularly the technologies involved in delivering it has caused more confusion than any other technology that has been available in the market for so long. Survey after survey shows that for the majority of companies, the awareness of the technology exists but the confusion persists as to how precisely it benefits the user and his or her customer. But the truth is that the benefits of these solutions are not hard to understand and reasonably easy to realise. Indeed those that have worked with a successful CRM installation are usually converts that find it very difficult to work without one when moving to another company and are keen to bring a solution with them, so what is it that they are so keen to take with them?...
CRM in Not for Profit Organisations
Traditionally CRM or Customer Relationship Management solutions have been seen as tools for commercial enterprise, aiming to increase sales and ultimately profit. Although the functionality in CRM packages undoubtedly supports the commercial activities of business it is worth exploring how the same features can be sued to equally good effect in a Not for Profit (NFP) or Charity environment.
CRM: A Business Imperative for Companies During the Global Economic Downturn
Navigating through turbulent times is never easy and today’s economic conditions are more challenging than most companies have ever faced. The instinctive reaction is switch to defensive mode, cut all strategic projects and wait for things to improve. Yet these turbulent times present new opportunities for companies who invest wisely in information technologies. This Whitepaper investigates how CRM can help small and mid-sized companies to protect and grow revenue and prepare to accelerate out of the crisis ahead of their competition.
The Case for New Financials – Knowledge Bank Guide
To gain maximum impact from your software change, you need a strong business case. By establishing the costs, risks and success factors from the outset business risk is minimised and stakeholder satisfaction increased
Evaluation, Selection & Implementation of Accounting Software – Knowledge Bank Guide
The decision to change your accounting software is not one to be taken lightly. The initial recognition that there is a need for change, including a full review of the current system, can itself be a long process then there is the task of selecting the right package for your business. This whitepaper is designed to give you some helpful advice on the key stages of this process.
